Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (TravelFon GmbH, Im Niersgrund 1, 47623 Kevelaer, Germany, phone +49 2832 9809 1000, email: support [at] reisesim.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Premature expiry of the right of withdrawal

In the case of a contract for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires if we have begun performance of the contract after you have expressly consented to us beginning performance before the end of the withdrawal period, you have acknowledged that you thereby lose your right of withdrawal, and we have provided you with a confirmation of the contract (Section 356 (5) German Civil Code).

You give this consent during the order process. As we deliver the eSIM immediately after receipt of payment, your right of withdrawal expires upon delivery in this case.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

To TravelFon GmbH, Im Niersgrund 1, 47623 Kevelaer, Germany, email: support [at] reisesim.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) / for the supply of the following digital content (*)

— Ordered on (*) / received on (*)
— Order number
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date

(*) Delete as appropriate.